Assono CAR - Calls,
Answers & Riports

Overtake Your Competitors!

Phone campaign management for small enterprises and marketing departments

Assono CAR is a browser-integrated, easy to use and favourably priced intranet application supporting telemarketing and PR tasks. Its price, platform-independence and user-friendly interface make it an ideal solution for the PR and marketing departments of both small and medium/large enterprises. There is no need for costly call centre/contact centre systems, previous experience in telemarketing or for an employee trained in telemarketing. All you need is your own pool of qualified work force.

Wide scope of application

• Phone market research
• Phone sales
• Public surveys
• Customer satisfaction assessment
• Phone-based event organisation tasks
• Database compilation, streamlining and maintenance
• Sales force time management
• Management of medical appointments and patient lists
• In the hotel industry: tracking of previous guests
• Receivables management and collection
• Pre-launch assessment of new services and products
• Customer service/helpdesk
• Project monitoring, work process supervision

Whatever your reason for making outgoing calls involving pre-defined questions, calls are made quick and easy thanks to the Click-To-Call feature, responses are recorded easily, and response statistics can be compiled and exported for further processing in a few easy steps.

Simple structure

Your employees (i.e. users) making the phone calls can access the Assono CAR application through a browser interface. The application itself runs on the corporate intranet system.

This campaign management tool can be used by one operator only, but it also supports the simultaneous or scheduled work of multiple users (i.e. operators, agents) under the direction of a supervisor. The supervisor can compile the questions in an Excel table and can even define the set of answers or prepare a list of multiple choice answers for each question. The call list can be generated easily in another table (containing names and phone numbers), complete with the date and time of calls if necessary. Call lists can be linked to employees (operators) so that they can see a schedule of their tasks and call lists for the day after they have logged in.

Functions and features

• Call initiation with one mouse click (Click-To-Call)
• One or more simultaneous operators/agents/users (max. 10 operators simultaneously)
• One operator can manage more than one campaigns (one campaign at a time)
• Import campaigns (questions) and call lists from a .csv file (e.g. MS Excel)
• Export call results to .xls format
• Flexible questionnaire setups
• Call job scheduling
• Calls can be rescheduled by the operator
• Instructions for the operator can be assigned to questions

Questionnaires

• Questions per questionnaire: max. 15
• Answers per question:  max. 10
• Number of remark/instruction fields: 1
• Length of remarks and answers: max. 150 characters
• Junctions supported: no

Call list

• Phone numbers assigned to one name: max. 10
• Addresses assigned to one name: max. 3
• Rescheduling of calls to another time and date: yes